Knowledge Base

General

All our products are being sold through our website or at our crowd funding campaigns.

We process orders for batch shipment on a weekly basis, with cutoff on Mondays, and delivery on Tuesdays/Wednesdays. Once the order is being shipped you will receive an email with the tracking information (usually within the same week).

Once you have placed an order, you will receive an email confirmation with estimated shipping date and cutoff dates.

Please check specific product pages for lead times, though we try our best to delivery products to our buyers as soon as possible. Please note that the above only serves as our general treatment to the orders. There can be delays caused by unanticipated events.

Contact us directly for changes or cancellation before shipment

Contact us directly for changes

However, extra shipping charge applies if your order is shipped out i.e. shipping label printed. Furthermore, the original order may need to be returned to Nouvolo, and we may need to re-send the package, and hence causing delay.

We strongly advise you to make sure that your shipping address is correct and avoid last minute changes

We ship to most major countries. We offer the best shipping prices for major markets such as the US, EU, and with reliable shipping lead times.

All prices do NOT include VAT/GST, unless stated specifically otherwise. Please refer to specific product page.

Customs evaluate goods value at their discretion and sometimes they may overvalue it. You have the rights to dispute their valuation, and provide to them proof of the fair value.

Contact us directly to resolve this on a case by case basis.

Aquanaut [Combo/Extreme]

Aquanaut supports DDC Laing compatible pumps

Video installation guides are available on our YouTube Channel

Aquanaut Combo

Aquanaut Extreme

Beware NOT to overtighten the screws and apply uneven pressure on to the blocks.

Tighten each screw gradually in turn and stop forcing the screws in when they refuses to go further in, or the blocks touch near the screw locations.

Note it is normal for a small gap between the blocks due to the O-rings.

Aquanaut supports M4 (threaded) screws for pump mounting. Most screws that come with DDC pumps should be M4.

In case the original screw threads do not match, please obtain your own M4 screws. Screw length depends on your pump height.

We recommend radiators with multi ports, e.g. Alphacool NexXxoS ST30 Full Copper 240mm radiator V.2. The extra ports can serve as fill port for the loop and no reservoirs will be needed. However please note that for such setups more patience is required to fill and bleed the loop, as with all SFF custom loop builds.

Please ensure that all bubbles are remove from the loop. Air pockets in the loop can noticeably affect the flow rate.

Please ensure that all bubbles are removed from the loop. Popping noise is often caused by bubbles travelling inside the loop.

Orientation of Aquanaut is limited to how all DDC pump works. Please refer to diagram below:

Borg

Borg is a bare PC case. It is compatible with numerous hardware components in the market. You can choose the hardware that best suits you needs from many merchants such as Amazon, Best Buy, etc.

Borg supports the following graphics cards dimensions:

  • Length : 210mm (mini card)
  • Width : 42mm (double slot)
  • Height: 145mm

You can download the installation manual here.

The standard Borg package comes with a full set of panels, including the top panel. It is the same color as the case body itself. So you are already good to go with the standard Borg package offering.

You are not required to get the Borg + addon bundle unless you want to mix and match different color top panels.

Address RGB lighting is included with Borg. Lighting can be adjusted by remote control (also included). It also supports most major motherboard with addressable RGB (5V, 3 pin) headers.

The RGB lighting is suitable for both RGB lovers and minimalists. Plain and non-animated lighting can be also be set.

User should place the remote control receiver near the sides (or top) of the case to avoid signals being blocked by other hardware components.

Borg does not require a PCIe riser card. Graphics cards are plugged directly on to the motherboard, so PCIe support is dependent on the motherboard you use.

Steck

Nouvolo is currently selling Steck as a bare PC case only. Steck is compatible with numerous hardware components in the market. You can choose the hardware that best suits you needs from many merchants such as Amazon, Best Buy, etc.

Yes, you can use the Steck base unit as standalone. You will need to use air cooling for the CPU.

You can find the build / installation instruction in our Youtube channel.

We officially support 2 stack units for each base unit, one at the top and one at the bottom.

Multiple stacks may be possible, and we are happy for user to explore different mods and configurations.

Accessories / Cables

This is often caused by sub par standard HDMI cables. Please make sure you have a certified HDMI cable, refer below for supported resolution and refresh rates:

  1. Check for motherboard firmware updates
  2. Make sure you have the latest graphics drivers
  3. If issue occurs only in specific condition, e.g. in certain games, please check with software/game developer or their community forum for possible bugs or updates

Buyers are entitled full refund within 14 days of purchase, after return of product, unopened, unused, or in resalable condition. We will process return refunds after we have received the returned goods, with restocking and other fees deduction.

We recommend return shipping with tracking service. We will use third party delivery agent tracking/delivery status as proof of receipt of returns.

Contact us before arranging returns.

Business Partners

Please contact us directly for business opportunities.